frequently asked questions
Frequently Asked Questions
How our company checks the cleaners?
QuickClean is able to provide vetted, extensively trained and fully equipped domestic cleaning help. Before we employ a cleaner we carefully vet them in order to satisfy the following requirements:
- Proof of identity
- Proof of right to work in the UK
- Proof of address
- CRB check (Police check)
- Checkable References
- Cleaning Experience and good temper
Is there insurance cover for your cleaners?
Our company has public liability insurance with £2 million worth of cover, which covers major damage over £100.
Bleach spills are not covered and bleach should not be used by the cleaner.
Do I get to meet my cleaner before the first clean?
We will arrange an interview at your convenience. Once you are with your cleaner and agreed to use our services, you can mutually arrange regular clean days and time.
Will I have to be at home when my cleaner cleans?
No, all our cleaners are vetted and offer the facility to hold your house keys. However, for the spring clean service, we request that someone is available on the day at the start and end of the clean.
Can I specify the day and time of clean?
You can specify the day the cleaner comes, Mondays to Saturday. We will make every effort to supply you with a cleaner for the chosen day(s).
Who is responsible for providing the cleaning products and materials?
Our cleaners do not carry their own cleaning materials and therefore the client's cleaning materials are used. However, please note that our cleaners are not authorized to use bleach and therefore alternative products must be used.
What happens if I am dissatisfied with the service provided by the cleaner?
We do our best to ensure that only reliable, efficient staff are registered with the agency. If however, you are not happy with your cleaner, give us a call and we will? find a replacement cleaner within 5 working days.
What happens when you are on Away/Holiday?
First option: You can give keys to the cleaner while you are away and she can do some work for you, for example:
- shopping
- tidying up wardrobes and cupboards
- ironing
- cleaning leaves in the garden
- watering the plants
How does payment work?
The cleaner is paid by cash/cheque at the end of the week or you can set up a direct debit to QuickClean Ltd.
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